Step 1 - Login to 'My Account' : Step 2 - Dial-pad Control Functions on Skype & Telephone Click on the ‘Join Conference’ link, then the ‘Phone Commands’. These commands are the features that are available to help manage the conference from Skype or a telephone. Your commands are the ‘Moderator Commands’. Step 3 - Invite Participants by Email To invite people to join your conference by email, click on the ‘My Conferences’ link, then select ‘Invite’ and fill-out the information. You can designate a time that you want your participants to join the conference at this screen. Step 4 - Start Conference When you are ready to start the conference, select 'Join Conference' then the 'Web Controls'. Here is where you will see all of your participants that are joining the conference. You must select the ‘Refresh’ to see the updated list of participants entering or exiting the conference call. It will not automatically refresh. The Web Controls screen will not appear active, until a participant joins the conference. Step 5 - How to Manage the Conference Call Once participants begin to join the conference, 5 columns will appear: ‘Username’, ‘Duration’, ‘Q&A’, ‘Status’ and ‘Drop’. The Q&A, Status and Drop are the only three columns that will require any action from you as the Host of the conference. *If you are conducting a Lecture-type of conference, we recommend selecting the ‘Mute All’ button, before beginning. The ‘Mute All’ button will enable participants to use the hand-raising feature in the Q&A column. Control Features: Q&A – Hand-raising feature is enabled.   • Yellow Hand icon – participant is requesting to speak. Select icon to enable participant to speak.   • Blue Speaker icon – participant is enabled to speak Status – Mute/Unmute specific participants Buttons: Drop – Removes a participant from call Record – Record conference Lock – Prevents more participants to join conference Mute All – Mutes entire conference